FAQs

At Mychef we have an optimised range of products that aim to make your kitchen life easier by adapting to your specific needs.

Our catalogue includes high speed ovens, combi ovens, convection ovens with humidity and vacuum packers. For all of them, we have a wide portfolio of accessories and consumables.

We offer equipment for professionals in the hospitality, catering and food service sectors to provide them with innovative solutions that facilitate their work and enhance the quality of the results.

Mychef is an accessible premium brand offering excellent after sales service and customer care. Our goal is to bring tranquility and efficiency to an environment as dynamic and hostile as that of a professional kitchen.

Depending on the needs and/or requirements of your business, we recommend:

• iCOOK range: It offers infinite cooking possibilities with unrivalled performance. It achieves excellent results in a truly intuitive way. Ideal for gastronomic businesses.
• iBAKE range: Provides standardised and perfectly homogeneous results in each baking. Ideal for bakeries, confectioners and bakers.
• QUICK 1T:  Cook in minutes, even seconds! Without compromising on the quality of the results. Ideal for bars and cafes with fast service.

When it comes to choosing a professional kitchen oven, it is crucial to consider the type of power supply that best suits your specific needs. At Mychef, we offer ovens of iCOOK, iBAKE, COOK and BAKE ranges in both electric and gas versions. This variety allows you to select your equipment according to the installation conditions of your kitchen, the availability of electrical power and three-phase sockets, as well as ventilation conditions and extractor hoods, among others.

We offer global coverage through our extensive dealers network. We like to make things easy for you, so we have a form to put you in direct contact with your nearest dealer.

Apply for your dealer here.

Yes, you can manage and connect to your oven from anywhere with your mobile phone, tablet or computer. View cooking status, view HACCP analysis data, create and save recipes, and send them to your oven at the touch of a button. You can also share all the contents with other Mychef appliances.

Discover Mychef Cloud here

Good cleaning is essential for the proper functioning of the equipment.

Mychef strongly recommends the use of CleanDuo cleaning tablets, specially developed to ensure excellent cleaning and care of our equipment. The use of detergents of other brands may cause damage to the equipment which would be directly excluded from the warranty.

For those models that do not have a self-cleaning programme, we also have the optimum liquid detergents for their preservation.

To keep your equipment in good condition and prolong its service life, we recommend that you follow the instructions detailed in the product manuals. These manuals specify how to clean the equipment and the recommended preventive maintenance cycles. In addition, it is essential to use official components for all repairs.

If you identify yourself with our brand and wish to offer quality and confidence to your customers, we invite you to contact us through this form.

From our download centre, you can access all the necessary documentation to know in detail each product. From technical data sheets, product manuals, as well as user tutorials.

In addition, for the technical service and distributors, we provide a series of resources such as detailed exploded views, 2D and 3D models, specific manuals for the changeover to gas and software updates, among others. All the information is organised for easy access and to ensure efficient technical support, providing a quick and accurate response to any need.

Access the download centre.

If you are an end customer and you need corrective or preventive maintenance, you can find the list of all our official technical services that are at your disposal.

Access the list of technical services.

If you are a SAT and you have a more technical query, you can contact our technical support team.

Request technical support.

All Mychef equipment comes with a one-year parts warranty.

About the Mychef warranty.

This can be extended for an additional year by registering the product.

Request warranty extension.

To request a warranty repair you must contact our technical support department directly, indicating model and serial number, as well as a description of the fault, preferably accompanied by photographs and/or videos.

Request warranty repair.